Saleswoman Sells Lincoln. Then She Takes A Closer Look Before Handing Over The Keys: ‘They’re Not Gonna Get Away With It’

'Check the cameras.'

Saleswoman Sells Lincoln

Photo by: Unsplash.com

Mustafa Gatollari

By: Mustafa Gatollari

Apr 11, at 6:00am ET

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A car seller discovered a scratch on a Lincoln right before they had to deliver it to a customer.

Toronto Auto Brokers (@toronotautobrokers) published a TikTok detailing its find and how it went about handling it. In the clip, one of the business owners, Avi, inspects the vehicle and attempts to get to the bottom of when the scrape occurred.

Lincoln Rear Passenger Door Scratch

The video begins with a dealership worker approaching the owner, Avi, informing him of some cosmetic damage on a car reserved for a customer. To make matters worse, the buyer in question is waiting in the employee’s office to take delivery of the ride.

“Did nobody notice this before?” Avi asks, prompting the fellow car seller to confirm that they just saw the blemish on the vehicle.

“Did this happen before, or it just happened now in the showroom?” he asks her.

“I don’t know. We just saw it,” she tells him.

Furthermore, he asked if their detail worker, Tito, spotted the mark while getting the car ready for the buyer. She informs him that she believes the vehicle was prepped the previous day, indicating that the damage was recent. Avi then responds, stating that this type of occurrence isn’t exactly a new phenomenon.

“I will speak to them,” he says. “This has to be repaired. And this is not the first time that it’s happening, right? We know that sometimes people move cars around and mess up, and nobody fesses up, and guess who gets stuck paying the bill?”

The worker smiles and says, “Avi.” Following this, Avi then calls over the detail worker, Tito, to inspect the damage to the vehicle. Just as the employee had indicated, Tito confirms the scratch on the car wasn’t there when he detailed it the day before. Additionally, Tito expresses that he believes whoever scratched the car did a bad job covering up the mark.

Avi Hands Over The Keys To The Customer

Afterward, the video shows the business owner taking the car to the customer. While their conversation isn’t heard, he can be seen smiling with the clients and shaking their hands. Then, he addresses the camera and says that the buyers were thankfully very understanding. Moreover, he indicates that he’s going to work out a deal with them, and in the meantime, he will get to the bottom of whoever caused damage to the car while it was being moved around.

In the comments section of a follow-up video where Avi is complaining about the mound of bills he has to address for his business, another TikTok user asked him about the scratch on the car. Avi responded that he’s currently investigating the origin of the scratch, but as of this writing, no culprit has been named.

Unfortunately, car buyers spotting damage on vehicles they’re purchasing does occur. Avi’s video presents what appears to be a best-case scenario for buyers in the event this happens. He points out the damage to the buyer and works with them to ensure that they’re okay with accepting delivery of the vehicle prior to them taking it off the lot.

Always Thoroughly Inspect Your Vehicle

But not all car sellers are going to spot this damage, or if they do notice it, point it out to you. This is why Consumer Reports urges car buyers to meticulously pore over the cars they’re about to buy prior to taking them off the lot.

The independent nonprofit organization says that this is the case even for new cars, writing that “before you sign the sales contract … inspect the car. If you discover something wrong with it, you can insist on a repair or replacement. If the dealership refuses, walk away from the sale.”

Additionally, Consumer Reports says that inspecting the vehicle in daylight will help you spot any irregularities in the ride’s paint job, wheels, and upholstery. Also, giving yourself “plenty of time” is a good way to ensure you’re riding out with a ride in the condition you want it to be in.

Not doing so could leave you with some headaches after the fact. This Reddit user, who posted to the site’s r/askcarsales sub, shared how a “dealer lied about damage,” which they only learned about after the fact.

This particular scenario differs from the one presented in Avi’s video, however, as the car actually sustained structural damage that wasn’t present in its CarFax report.

“Showed no accident history … asked the dealer if there was any structural damage (in text), he said no.” But after they checked on the status of the vehicle through Autocheck, they learned the car was actually purchased at auction, and the report clearly showed that it had structural damage.

Pennsylvania law firm Artim Law LLC writes that state legalities indicate car sellers must notify car buyers of any prior damage to a vehicle before selling it. Toronto, Canada, has similar regulations as well. According to Hub Smart Coverage, all dealers registered with the Ontario Motor Vehicle Industry Council (OMVIC) must disclose damages to a car prior to consumer purchase. But there is a dollar threshold amount: any collision damage “greater than $3,000” has to be disclosed.

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However, the website writes that private sellers do not need to follow these same regulations. This could constitute an “as-is” sale, meaning that once someone signs on the dotted line, they are usually left to foot the bill for any repairs that might pop up after a sale is made.

Motor1 has reached out to Toronto Auto Brokers via email for further information. We will update this story if it responds.

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