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‘This Ain’t Ya Regular AutoZone Ma’am’: Woman Buys Wiper Blades At AutoZone. Then She Asks A Worker To Install Them

'You’ll be surprised.'

Woman buys wiper blades at AutoZone

Photo by: AdobeStock

JT Wilson

By: JT Wilson

Feb 16, at 6:00pm ET

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An AutoZone employee’s story about a customer service interaction has drawn in hundreds of thousands of viewers and started a conversation about what kind of service customers should expect from auto parts stores. The 19-second video, filmed inside the store by the employee himself, builds to an unexpected musical punchline.

TikToker hotheadbj091 (@hotheadbj091), who works at an AutoZone location in Chicago, posted the video on Wednesday. It has racked up over 673,000 views since then, with commenters divided on whether his level of service is exceptional or simply expected.

Going Above And Beyond—Or Just Doing The Job?

In the video, hotheadbj091 recounts the interaction with a female customer who came in looking for wiper blades.

“A lady come in for some wiper blades, on bro. I do my love duties and [expletive]. Find a wiper blade she need, on bro. Ring her up. She pay for them, on bro,” he says, rattling off each step of the transaction.

But the story doesn’t end at the register. He continues: “I go out the door with the wiper blades in my hand. I put them on her car.”

According to hotheadbj091, the customer was surprised.

“She say, ‘I didn’t know AutoZone did that.’ I told her…” hotheadbj091 says, before breaking into song along with a backing track of Lil Uzi Vert’s “Regular,” singing the hook, “No, I’m not regular.”

The caption drives the point home: “This ain’t ya regular AutoZone ma’am.”

A Service That’s Supposed To Be Standard

Perhaps unexpectedly, there was disagreement in the comments section about whether hotheadbj091’s actions were extraordinary or simply part of the job description.

“This guy knows what it takes to do the job right,” wrote shinigami”ke.

User From the 702 went further, suggesting recognition was in order: “Bro autozone need to see this so u can get a raise.”

But not everyone was impressed by what they saw as basic service, with Kevin Dean commenting, “You’re supposed to do that…… its part of the job.”

AutoZone does offer wiper blade installation as one of its customer services, alongside other complimentary offerings like free battery testing, charging and installation, engine light diagnostics, and loaner tools. However, unlike some competitors, AutoZone doesn’t prominently advertise wiper installation as a headline service on its website—which may explain why customers like the one in the video are often surprised when employees offer to help.

So, theory and practice don’t always align, as hotheadbj091 points out in the comments section.

When user Dadadaone commented, “Free install with purchase,” hotheadbj091 replied, “You’ll be surprised how many don’t do it and send them to other stores on bro.”

Why The Service Gets Skipped

The inconsistency is not unique to AutoZone. Competitors like O’Reilly Auto Parts and Advance Auto Parts both advertise free wiper blade installation with purchase. However, the chains include disclaimers noting that in-store services may vary by vehicle and location.

What Customers Need To Know

For car owners wondering what services they can expect at auto parts stores, the answer is: it depends. Major chains offer installation services for items like wiper blades and batteries, but availability depends on staffing at individual stores and the complexity of the job.

Anyone wanting a wiper replacement should call ahead to confirm availability. And if an employee goes out of their way to help—as hotheadbj091 clearly does—a positive review will work wonders.

One commenter noted, “AutoZone provides the tools you need to get the job done right.”

Sometimes, they provide the people, too.

The Uzi Effect

Beyond the customer service discussion, many viewers simply appreciated the comedic timing of the Lil Uzi Vert payoff.

“Didn’t expect the Uzi!” wrote AustinTheOne.

The musical punchline transforms what could have been a mundane workplace anecdote into something viewers immediately understand. “This gonna do numbers,” predicted user Philthy. He wasn’t wrong.

User John Woo III joked about unintended consequences, writing, “Now she bout to come back with a whole transmission.”

What do you think?

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Comments

Hotheadbj091’s response? “Lmao imma send her right next door.”

Motor1 reached out to hotheadbj091 via TikTok direct message and AutoZone via press email. We will update this story if either party responds.

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