‘A Good Concept Ruined:’ Carvana Replaces Man’s ‘Disaster’ BMW. Then the Delivery Driver Steps In

"They sent me this one and guess what?"

Carvana Replaces Woman’s ‘Disaster’ BMW. Then the Delivery Driver Does This

Photo by: revolve360photo & John

Ljeonida Mulabazi

By: Ljeonida Mulabazi

Nov 8, 2025 at 10:00am ET

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The way people buy cars has undergone a complete transformation. Not long ago, you had to show up at a dealership, deal with salespeople, and spend hours negotiating.

Now everything can happen online. You can research models, apply for financing, make a purchase, and have the car delivered right to your driveway through companies like Carvana.

It’s an easy and usually straightforward process. But sometimes, things don’t go as planned. For a few customers, the excitement of getting a new car turns into a headache when something goes wrong during delivery, or worse, right after.

That’s what one TikTok user recently claimed happened to him after buying a BMW through Carvana.

What Went Wrong With This Carvana Purchase?

TikTok creator @revolve360photo posted a short video showing his experience with Carvana. In the clip, he films the moment his car is delivered, along with the damage he says came with it.

"OK, so the first BMW I got from Carvana was a total mechanical disaster," he writes in the caption. "It had so many issues… and so now they sent me this one and guess what? The delivery driver hit a bump and cracked the rear light!"

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The video shows the delivery truck lowering the BMW, and sure enough, there’s visible damage to the taillight. The clip ends without showing how the company handled it, and the creator hasn’t posted any follow-ups since.

While it’s unclear how the situation ultimately unfolded, the post sparked a lively discussion about Carvana’s growing pains and the challenges that arise when online car buying meets real-world logistics.

How Common Are Complaints About Carvana?

Carvana, best known for its glass "car vending machines," has become one of the biggest names in online car sales. The company aims to make car buying as easy as ordering something from Amazon. But customer experiences appear to be mixed.

Out of 4,704 reviews on Consumer Affairs, the company holds an average rating of 3.3 out of 5 stars. Many buyers report that the process is smooth and transparent, praising the speed, fair pricing, and absence of dealership pressure. Others, however, report having issues, some of which are serious.

The most common complaints involve the condition of the cars upon arrival. Several reviewers mention problems such as transmission issues, low or missing oil, leaks, and even flat tires, all of which were present straight off the truck.

Over on Reddit, discussions echo the same divide. Some users share stories of unexpected repairs or poor inspection quality. Others insist they had a great experience, emphasizing that the key is conducting thorough research, verifying the vehicle’s VIN, service history, and inspection records before clicking "buy."

Gallery: BMW M2 Turbo Design Edition

2026 BMW M2 Turbo Design Edition

Source: BMW

Does Carvana Offer a Money-Back Guarantee?

Carvana has a money-back guarantee. But it comes with conditions.

According to Carvana’s policy, customers have seven days to return a vehicle, provided it has fewer than 400 additional miles and is in its original condition.

You can either request a refund or exchange it for a different vehicle. However, after two swaps, the third car is no longer eligible for the same guarantee.

In practice, this policy gives buyers the opportunity to test the car in real-life conditions before making a full commitment. It’s one of Carvana’s biggest selling points, though, as some customers have noted online, returning a vehicle can still be a time-consuming process, especially if damage or paperwork issues come into play.

Commenters Have Thoughts

Under the video, commenters debated whether buying cars online is worth the risk.

"This is why we always need to test drive cars and see them in person," one person wrote. "You can’t drop that much money without checking it out first."

Another added, "Such a good concept ruined by people who dump their junk cars after clearing all the codes temporarily."

Someone else asked, "Is Carvana worth it? I’m scared they gon give me a piece of ish."

Responses came quickly. "No," one user replied. "Do your research and stay away from CarMax too."

What do you think?

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Others shared that while they wouldn’t buy from the company, they’d consider selling to it. "They’ll buy anything without checking anything or fixing vehicles," one commenter claimed.

Motor1 has reached out to Carvana via email and @revolve360photo via TikTok direct messages and email for comment. We'll update this if either responds.